Where is My Refund?

[Arakablue]

I returned a laptop more than 1 month ago and have yet to receive a refund. No one has been able to assist. I'm only ever told the warehouse is still physically inspecting the laptop. The 10 business days you require has long since passed. I need my refund ASAP. 

[Dragon-Fur]

@Arakablue 

I am sorry you are stuck in limbo.

What to do?

Our Community is not an HP business group - we are not in any way associated with HP Sales, HP Support, HP Warranty, or HP Customer Service.

This response is a courtesy - we do not have a way to move people to the head of the line or connect anyone directly to Service, Warranty, or Sales / Customer Service departments.

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[Arakablue]

I noticed there were posts before where people had problems resolving their issues through the phone and posted here. Some received responses from corporate or other channels. Just was hoping someone would stop by. Forgive me if I broke protocol.

[Dragon-Fur]

@Arakablue 

No worries.

We get a number of these requests each day, in fact.  In nearly every case, we simply don't have any way to intervene with processes outside our boundaries.

If there is any response from someone within our Community support chain, you should see that response here before anyone reaches out using other methods.  There are programs and - yes, even people - who check the Community messages for content.

Good Luck.

Stay Safe.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

If the answer helped resolve your issue, Click "Accept as Solution" .