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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Where is My Refund?

HP Recommended
HP Envy x360

I returned a laptop more than 1 month ago and have yet to receive a refund. No one has been able to assist. I'm only ever told the warehouse is still physically inspecting the laptop. The 10 business days you require has long since passed. I need my refund ASAP. 

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Message 2 of 4
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HP Recommended

@Arakablue 

 

I am sorry you are stuck in limbo.

 

What to do?

 

Our Community is not an HP business group - we are not in any way associated with HP Sales, HP Support, HP Warranty, or HP Customer Service.

 

This response is a courtesy - we do not have a way to move people to the head of the line or connect anyone directly to Service, Warranty, or Sales / Customer Service departments.

 

New Product? Need Help? HP Online Store – USA – Customer Service

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

Select a subject type

 

OR

Select a subject type

 

OR

Select Home and Home Office products > (Next) Select the type of order / information you seek

 

========================================================================

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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I noticed there were posts before where people had problems resolving their issues through the phone and posted here. Some received responses from corporate or other channels. Just was hoping someone would stop by. Forgive me if I broke protocol.

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HP Recommended

@Arakablue 

 

No worries.

 

We get a number of these requests each day, in fact.  In nearly every case, we simply don't have any way to intervene with processes outside our boundaries.

 

If there is any response from someone within our Community support chain, you should see that response here before anyone reaches out using other methods.  There are programs and - yes, even people - who check the Community messages for content.

 

Good Luck.

Stay Safe.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

 

Dragon-Fur

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation