I returned a laptop more than 1 month ago and have yet to receive a refund. No one has been able to assist. I'm only ever told the warehouse is still physically inspecting the laptop. The 10 business days you require has long since passed. I need my refund ASAP.
For example: Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services
I noticed there were posts before where people had problems resolving their issues through the phone and posted here. Some received responses from corporate or other channels. Just was hoping someone would stop by. Forgive me if I broke protocol.
We get a number of these requests each day, in fact. In nearly every case, we simply don't have any way to intervene with processes outside our boundaries.
If there is any response from someone within our Community support chain, you should see that response here before anyone reaches out using other methods. There are programs and - yes, even people - who check the Community messages for content.
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