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Where is my Computer???

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My new Spectre 360 15t was supposed to ship on April 29th.  The timeline in the order status section has not changed. I called sales b/c customer service is not available~ they said to wait 48 hours for an email.  That was last week and I have not received any emails.  It’s been over 30 days and I’ve had no communication from HP beyond the confirmation of the order.  I get that delays happen but...where is my order?!  Communicate please!  Will it be another month, two months??  

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@MjohnDST I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.


Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

I am an HP Employee

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