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Moneytalks1234
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Why I couldn't change username on sign in I didn't have there password when bought laptop

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Had to reset my laptop couldn't change username on sign in cause didn't know last persons password whys there not an easy way to delete old user
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EmeraldAvenger
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Hey there Moneytalks1234, 

 

I understand that you had to restore the Notebook to factory settings because you were unable to change the previous owners sign on information. 

 

You had asked why there is not an easier way to delete an old user. I don't have an exact answer to that question, but what I can offer you is links to Microsoft so that you can ask about sign on information and if there is an easier way. You can reach out to them using their Microsoft Community Forums just like you had done here. 

 

Here are a couple of documents you can take a look at that may help answer your question: 

If this reply helped to answer any of your questions, please share the good news! Let others know this reply was helpful by clicking the Accept as Solution button at the bottom of this post. 

 

To simply say thanks, please click the Thumbs up below! Smiley Happy

 

If you require any help in the future with your computer, please do not hesitate to come back to the HP Support Forums with your Model Number (How Do I Find My Model Number or Product Number?) and Which Windows Operating Systems you are running and we would be more than happy to help! 

 

Thanks for joining the HP Support Community! 

Have a great day! 

EmeraldAvenger
I work on behalf of HP


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