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Why can I not contact HP through message, other than through a group?

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problem description- 

"I can not find a way to contact HP for assistance. Keep getting suggestions that DO NOT BRING ME TO A MESSAGE PAGE OR EMAIL.

I would like to know what is going on with my case.  Turned in a warranty claim the first week of September and no word on it.   I don't care if it is just a  *We are processing your claim.  Please be patient and we will notify you as soon as we can'  

Your "contact us" is not user friendly.

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HP Support Agent
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Welcome to the HP Support Community!


I want to thank you for taking the time to speak to us today. Your business means a lot to us. As we have limited support boundaries in the support community as of now.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that 

Thank you for visiting the HP Support Community.

I am an HP Employee

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