Why does HP make it impossible to cancel & return an order?

[ye4]

Why does HP make it impossible to cancel & return an order?

right after I placed an order I called (and waited over 2 hours someone to answer the phone) to cancel an order as I did another order with better specs, I was told that it will be cancelled, but it was not and it shipped. I'm trying to reach the return dept, waited over 3 hours and no one answers the phone, if I get thru to sales they tell me it has to be handled by a supervisor, but transfer me to another sales agent....

Basically they make fun if anyone attempts to return something 

[Echo_Lake]

@ye4
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