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Why does the hp repair website say that my laptop has yet to be received but it had been delivered

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I sent my laptop in for repair just for a battery replacement, I noticed that the hp repair website did not update to say that it had been received, but I received a text that it did, and I  checked UPS tracking and it was delivered on December 30. Why is this not show on the actual website provided for me? Is my laptop even being repaired right now or will I be left in the dark for weeks. Is there somewhere I could call to ask about the status of my laptop or as to why there is no update on the website?

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