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HP Recommended

Wifi: "incorrect password" repeatedly.


Brand new photo frame.

Can't get past the second step: connecting to our wifi. We've tried a dozen times and we ARE entering the correct password.

So far on the forums, HP support has simply linked the user manual. That's no help at all. WE HAVE THE USER MANUAL.

How do we get it to realize our password is correct?

We will return the item if the only answer is the repetitive "user manual" link.

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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Wifi: "incorrect password" repeatedly.



Welcome to the HP Forums!


Thank you for posting your query on this forum, it's a great place to find answers.


I reviewed your post and I understand that Digital photo frame is not accepting your password.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you contact HP phone support and they will assist you in this regard. I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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