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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Charles1508
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Will my product ever arrive?

HP Recommended
Omen 27i

Will I ever receive my product?

I ordered a monitor a while back, guaranteed next day delivery (although a guarantee in HP books seems like a urinal equivalent). After being told that the monitor was going to be delayed a few days, I waited patiently until realising that the monitor had been updated to delivered - but I had received nothing. Having emailed customer support multiple times and getting 0 response, I was quite frustrated so I called their helpline. After spending a considerable amount of time trying to find a human to talk to, I finally spoke to someone who told me that they were carrying out an internal investigation to figure out where the product has gone. Fair enough. I was told this would take no longer than a couple of days and that I should have a new one on the way by then end of the week. Waiting and frequently checking my emails, still nothing happened. At this point I was incredibly frustrated and was desperate for my monitor. Having called them a couple more times trying to ask for an update, I was finally told that I was going to get a refund - which I contested as I got the monitor at black Friday price and felt like I could've picked up a similar monitor at a similar price which I can't anymore. This then leaves me at the situation where I am now, where I am waiting for them to finish their investigation, realise that they have made the mistake, NOT ME, and ship me a new monitor which can't be that hard for a multi-million pound business, despite the difficult times at  the moment. Lesson learnt - if you are considering buying anything that is HP branded, either buy from a different retailer or find an alternative! (I have had good experiences with dell who sell similar items)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation