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Shuvayan99
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Windows 10 laptop not shutting down

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I tried many fixes. Someone help please. My laptop just wont shut down.

Model no: HP Notebook 15-ay019TU

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DavidPK
Level 18
49,520 49,455 9,902 16,875
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Hi,

 

Try the following.

 

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

 

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook.

 

When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer.

 

https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

 

When the installation has completed, restart the notebook.

 

When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

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Windows Insider MVP

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Shuvayan99
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Does not show turn on fast shut down. Just shows sleep and lock boxes.

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DavidPK
Level 18
49,520 49,455 9,902 16,875
Message 4 of 4
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Hi,

 

In that case, just try installing the imei driver and reboot.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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