Wish I had seen this site before buying my laptop. Purchased it on Jan. 4 and sent it in for repairs on Feb. 2. Had had 3 different problems--2 with CD drive and the third and final was when the display backlight blew. HP has now extended the delivery date for the 3rd time and when you talk to the 1-800 service number, you get an "I don't know" attitude and we'll see what we can do. HP has had my laptop longer than I have and I think they should just send me a NEW (not reconditioned) laptop. They don't seem to have any parts on hand to fix my computer---probably are getting their paperwork together to file Chapter 11 Bankruptcy. You can bet I won't EVER buy another HP product. Thanks for letting me vent my anger!!!!