Worst Laptop , I want to escalate the issue to higher Management facing from last 1.5 year

[NiteshBansal]

Dear Team

I am facing problem of slow performance since the day I bought this Laptop. I am not able to open even google chrome. I takes more than 30 mins to boot. MS team cant run . 

Last year I bought this machine and they changed the Hard drive this feb but problem persist . No once can use this because it is too slow .

Now it is almost 1.5 year but there is no resolution . They wanted me to register new case so i did its number is [Personal Information Removed].

But their conspiracy is that now they want money for warranty even though they have not provided me any resolution for the problem I am facing .

They need only money but no solution to customer .

Please my kids classes has already started and needs to repaired on urgent basis. If company can replace it with some amount I can pay. But please do whatever is required.

Thanks & Regards

Nitesh Bansal

[KrazyToad]

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

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