Wrong Product sent by HP Online store

[ArpitSinha]

Hi Team,

I have ordered Battery from HP website after diagnosing  'HP Support Assistant' for battery. I clicked on 'Purchase' option which redirected me to HP store(snapshot attached). I ordered Battery from there but it seems it is not a right for my Laptop as it is not getting fit in my laptop.

Do let me know how can I order a Return for the battery I purchased online.

[Dragon-Fur]

@ArpitSinha 

When you need to return an item purchased from the HP Store

OR

You are seeking help from the HP Store in your region,

Please contact Customer Service at the Store.

Contact Options here:

• HP Store – India – Contact the Store (Customer Service)

Select Home and Home Office products > (Next) Select the type of order / information you seek

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" .

[ArpitSinha]

Hi,

Thanks for your Reply.

I want to return as product sent to me is not correct.

[Dragon-Fur]

@ArpitSinha 

I understand.

You do want to contact the Store to get a refund.

Our community is not the HP Store.

We have no connection with purchases or returns made at the HP Store or any other merchant.

We do not have any access to your private information (and we cannot make use of it).

That said,

I can forward a request for review - it is not always fast, the methods are not direct, the response is not in our control.

Request for Review

• I will submit a request that someone review your question / concern.

Worth Noting

• Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
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• The time frame (how long it takes) for a response is not controlled by the Community.
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[ArpitSinha]

Hi,

Thanks for your clarification and forwarding this case.

I am trying to Reach to on every number posted on HP website, shared my concern over email with online store Team, Tried reaching to service center, tried reaching over FB but Unfortunately no result and no response.

No one even bothered to Reply on my email that was sent 3 days back and marking reminders since then. Already raised 2 cases with HP Technical support but no response since 2+ days.

I would appreciate if someone from HP can have a look into this or can forward this to concerned Team.

[Riddle_Decipher]

@ArpitSinha I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[ArpitSinha]

I am not able to find any solution in private message sent to me. I am going to escalate this matter for HP as 1+ week has passed and no one even bother to reply and resolve our query. Seems like HP is only concerned about selling products online some how and after that let customer suffer.

Thankyou very much HP Team for your kind gesture and worst experience I ever had shopping online.

[Riddle_Decipher]

@ArpitSinha I just need you to reply to my private message asking for a few details, so I can forward your concern to a team of supervisor's who can help get this sorted,

I've sent out another message to you and I hope you'd consider responding to it, so we can help you.

Awaiting your response,

Good luck!