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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-14-2020 11:12 AM

HP Recommended
Product: 3LB95AA
Operating System: Microsoft Windows 10 (32-bit)

I have tried to contact a human to help fix a wrong Warranty date in the system. I have a computer that has a bad board and the warranty should be up next month...not the Aug. date in the system.

 

Any ideas how to get a human at HP to help?

5 REPLIES 5

‎10-14-2020 03:25 PM

HP Recommended

@RossP3 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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‎10-15-2020 06:21 AM

HP Recommended

Thanks...I have replied in the private chat!

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‎10-16-2020 06:24 AM - edited ‎10-16-2020 06:25 AM

HP Recommended

@Riddle_Decipher..I sent the info....any traction on this issue?

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‎10-17-2020 08:48 AM - edited ‎10-17-2020 08:49 AM

HP Recommended

So @Riddle_Decipher offered to help 3 days ago and now I have been ghosted...can I get some help?!?!?!?!?

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‎10-20-2020 06:57 AM

HP Recommended

I am now 6 days later from the "HELPFUL" HP employee. @Riddle_Decipher offered to help and I am still waiting!!!!!!!!!!!!!!!!!!!!

 

Hope all of you do not have such crappy service from a system we are forced to use with the excuse of "COVID" service restrictions.

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