Your Organization account may not be set up properly and you may not have permissions to see the cas

[ChristopherRB]

After logging into http://mycrm.support.hp.com and clicking on an existing case, I am given the error "Your Organization account may not be set up properly and you may not have permissions to see the case. Please look for the case ID in the case list in the My Views sections."  Please assist.

[danny-r]

@ChristopherRB

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[frozentundraIT]

I have the same issue. For me, I would like to report the latest findings on my issue but I am restricted from doing so.

How do we fix this organizational account issue?  I don't see any FAQs anywhere that I can follow.

[danny-r]

@frozentundraIT

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.