Your Organization account may not be set up properly and you may not have permissions...

[BuckarooBanzai]

I just opened a case and submitted it, then I was given the message "Your Organization account may not be set up properly and you may not have permissions to see the case. Please look for the case ID in the case list in the My Views sections."

Can you please help me get my organization setup correctly?  It would be nice if users could setup their own organizations correctly.  

[danny-r]

@BuckarooBanzi

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[BuckarooBanzai]

It's been a couple of weeks since your message and I've received no message from HP on this topic.

[frozentundraIT]

Yeah its frustrating how little the support is for this issue on the HP.com site.

[Tamahist]

Hi

I guess you have to contact the your accont menager. He/She will help Your

Regards.

Abdullah K.

[frozentundraIT]

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@Tamahist wrote:

Hi

I guess you have to contact the your accont menager. He/She will help Your

Regards.

Abdullah K.

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We didn't use to have this issue. It only crept up lately. And the worst thing is that there is nothing anywhere in my profile or in the HP site that suggests how to fix this issue.