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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-08-2016 08:23 AM

HP Recommended

my Z5000 bluetooth mouse installs and pairs with my laptop apparently without problems but then does not work and shortly after installation (matter of seconds) it is automatically removed from the bluetooth devices list. 

2 REPLIES 2

‎12-08-2016 11:34 AM

HP Recommended

Hi@JorisDL,

 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

 

I understand that the Bluetooth mouse is not working. Did I get it, right?

 

May I know the operating system on the PC on which the mouse is connected. Also, try the link below to find a right driver for the component.

 

http://support.hp.com/us-en/drivers/selfservice/HP-Z5000-Wireless-Mouse/5407100

 

Hope this answers the question. Please let me know more.

 

Resolv_S

 

Glad to help you. I work for HP

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‎12-08-2016 12:45 PM

HP Recommended

Have you tried fresh batteries in the mouse?

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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