This is a peer-to-peer community of HP customers, and not a venue to contact HP directly. If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
Most of the users you see are consumers like yourself who are offering solutions because they like to help others. With the number of posts we get each day it's possible your question was overlooked. You can also try replying to your original post with more information.
If you have other questions and concerns about using the forum, please feel free to send me a private message.