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attempt at web store purchase has left me more than angry

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Yesterday I tried to purchase a Dv7tqe from the HP webstore, I'm currently in the US for a month or so before returning back to New Zealand. My previous laptop (HP Dv5) died so I required a replacement.


I Found out the hard way that the HP webstore requires you to have a US billing address, since i'm only here temporarily I don't have a US billing address tied to my credit card.


I contacted support about this issue asking them if there was A way I could purchase the machine without the US account, the reply was not to dissimilar to politely {Content Removed: Language Filter Evasion} It was suggested that I either move my bank acct to the US or get someone from the US to buy it for me.


I don't really think i'm about to put an ad in the paper for someone to purchase a $1600 computer for me on the off chance I will pay them back.


I told the rep it was quite urgent that I get the laptop, it was obviously in HP's best intentions to reccomend I buy it from the NZ store (a very handy reccomendation) which is great, because i'm in the US right now, nowhere near NZ, whats the point in buying it there? in fact you don't even offer the machine in NZ. And whats even more great is the NZ site doesn't even WORK. how handy is THAT??


So I was basicly told, we do not give a flying {Content Removed} about the fact your company really requires a laptop, how about you go to a site that doesn't work, based in another country and try and buy it there while I sit and laugh at your pitiful attempts at life.


I also emailed them earlier (since chat was offline) 28 hours later, and still no reply. You claim that in 24hrs a rep will reply, it seems that is a lie (and also contradicts the email you sent saying within 48 hrs)


So unless someone in HP feels like most graciously rectifying my prediciment I feel that I will never look twice at HP (since I can't get them from the NZ store anyway) i'm not sure what i'll get next because although you don't want to sell me your product I kind of need to buy it because they are generally relatively good. still it seems that I won't be buying an HP any time soon unless this gets fixed.


Kindly digruntled regards


M McCardle


PS, on a positive note, since everone is so angry (me included) around here. at times support has been great, big thanks to the guy who talked at great lengths about processors for Dv5's


PPS, i'm still really pissed off about the whole issue though, please fix it

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