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can’t remember my password and i don’t have the correct email

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so i have a HP laptop, im not very good with computers but my grandfather bought me this for college. after he bought it, he set up the laptop for me including putting his email as the one that goes with the computer, turns out this email he used doesn’t even exist so when i couldn’t remember my password, i could not retrieve the verification codes or anything bc it is not the correct email, i’m not sure what to do, i have school starting on Monday and i really need my computer. i just need help on how i can either get the code or how i can wipe my computer clean. 

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Wow, bad timing.

Monday is just around the corner.  🙁


We cannot help directly - we are prohibited from offering anything that breaches the security on the computer.


Before you give up and reload Windows, do try with Microsoft Support - if they are open on the weekend, you might be able to get this sorted.   Information / link later in this message...



Password Help on the Community


Unfortunately, we cannot assist with this beyond providing basic information.


Community members are prohibited providing any information that can / will breach the computer's security.




Start Here and work your way down the list. 

The last option (Reset) can be used if other solutions fail.


HP PCs - Change or Reset the Computer Password (Windows 10)




If you are using a Microsoft Account to log into the computer,

You might  be able to get help from Microsoft.

Reminder:  You can reset your Microsoft password using a different computer


Microsoft Account – Password Reset

When you can't sign in to your Microsoft account



What else?


A licensed Microsoft Technician can likely provide you access to the computer. 

Be prepared to show proof of ownership.




If you are using a Chromebook / Google Account,

You might be able to get help from Google.

Read the document and then check under “Get more help


Fix sign-in problems - Chromebook Help - Google Support


Our Policy -- Password Help on the Community


According to the Community's Rules of Participation


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.




Thread will be locked.


Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.



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