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smruti
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case id-4615052271.

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Hi,CCHSAP191092 .As i am facing lot of trouble with my Laptop. My name is smruti sanjeeta jena and i have purchased the hp laptop dv series, so i can work and as HP is the best brand, but from the starting i am facing lot of difficulties. as you can check the case numbers. First the laptop was submitted to the Noida service center , as the adapter to be changed.i got the adopter back after 7 days. so this was the very poor service and Now again, after three months i am submitting the laptop to the same noida service center, now case id problem 4615052271.

1. os installation problem 2. optical drive is not working properly it is not accepting RW DVD and giving very weird sound while running the CD\DVD. 3. Battery is not holding the charge not more than one hour. 4. problem with the operating system and speed of the laptop is very slow. 5. Operating system hangs up.6.overheating problems. So, this kind of problem i am facing with my laptop, as presently it is under warranty so i can replace it if it would not be under warranty then i have to pay for it. People take laptop for their convinence, but i took the laptop for the problems nothing else. I hope HP will take care of this issue , as within 6 months i am facing lot of trouble with the laptop. Consider this as a request, otherwise i need to escalate this to mainoffice of HP in America. i hv ordered for dvd R/w.till not got.they told that u got 2 to 3days.but not got yet.pls help my problem as soon as possible.Waiting for hear from the HP Thanks in Advance

Regards

Smruti sanjeeta jena,

Gurgaon,

softwareengineer,

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WendyM
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