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customer service

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I cannot begin to tell you how frustrated and unhappy I am with customer service.  After a minimun of 3 hours on the phone over  a period of several days I still did not receive the help I needed. I was cut off several times while waiting to be transferred; transferred numerous times. You need to have one customer service dept  that can handle calls.  One department does not know what the other departments are doing.  I finally started screaming and hung up.  I never plan to purshas another HP product as long as I live. An apology would be nice.
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