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customer service

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how about getting some of your customer service people not to lie...I just received an email from someone that said she was a supervisor in customer service that said she had talked to my son which was a lie and they had agreed to a solution...I was also sent an email from another supervisor that said she would email me in 24 hours with a whole different idea....I have received bogus information and the run around for over 3 about getting it together and monitoring your customer service???? I also called the corporate office and asked not to be transfered to customer service she said they don't have customer service in Costa Rica but yet I have an email that says the one lady was in Costa wonder the largest computer company is loosing lie to your customers!!!!!!!!! and I have kept the emails and had a supervisor on 3 way on one call...........

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