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DrakeLuther
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Message 1 of 2
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different product numbers and serial numbers found on and from laptop

HP Recommended
hp 15-dy1024wm
Microsoft Windows 10 (64-bit)

MY LAPTOPS PRODUCT ID ON THE BOTTOM IS DIFFRENT FROM THE PRODUCT ID SHOW UNDER DEVICE SPEC UNDER ABOUT IN SYSTEM SETTINGS. I AM TRYING TO LOCATE MY WARRANTY. YOUR WARRANTY SEARCH,  WHEN  USING ANY TWO, OF MY PRODUCT NUMBERS OR SERIAL NUMBERS FOR THAT MATTER CAN NOT FIND MY LAPTOP. WHY AM I GIVEN TWO DIFFRENT SETS OF CONFLICTING INFO ABOUT MY LAPTOP THEN ASKED REPEATEDLY TO VERIFY THINGS BY REASKING ME FOR THIS CONFLICTING INFORMATION THAT IS REJECTED BY THE SEARCH OR VIRTU BOTS??  WHY ISNT HP ABLE TO FIND MY LAPTOP WITH ANY OF THAT INFORMATION?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DrakeLuther

 

I reviewed your post and I understand that the product number on the computer base and in the operating system are showing differently.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you refer to the below article to find the product and the serial number of your computer.

 

https://support.hp.com/us-en/document/c03754824

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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