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Message 1 of 2
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error message when trying to log in to account

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macOS 10.14 Mojave

There has been a mistake:
Your account is already registered in a different country, you cannot access the store in a different country. Please visit your country login page or contact us if you want to migrate your account to a new country.
Log out and start again here

There is no other account.

anyone experience such a problem when trying to access you account?

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Message 2 of 2
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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