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extended warranty a joke

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I just bought a new laptop less than a year ago.  I purchased the extended warranty.  I babied this machine, as I use it for everything.  I took it to the hospital with me, and brought it home in the cold weather.  When I opened it, the screen was cracked.  I called customer support, who had me send it to them.  The screen is not covered by this warranty, and they want me to pay the same price I originally bought the laptop for in order for them to repair it. 


I am shocked, and would never recommend this company to anyone

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