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mrylowman
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extended warranty a joke

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I just bought a new laptop less than a year ago.  I purchased the extended warranty.  I babied this machine, as I use it for everything.  I took it to the hospital with me, and brought it home in the cold weather.  When I opened it, the screen was cracked.  I called customer support, who had me send it to them.  The screen is not covered by this warranty, and they want me to pay the same price I originally bought the laptop for in order for them to repair it. 

 

I am shocked, and would never recommend this company to anyone

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WendyM
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Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

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