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CGJones
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Hey guys,

 

I'm having an issue with this Dashcamera/car cam recorder.

Ive had the device for a while now say aprox 10 months.

Since I purchased the recording system has worked a treat.

The only issue I have is the screen, it doesn't turn on, I click the corners where the 'buttons' supposedly are and the touch screen works... The screen does "flash" when I turn it on and it used to occasionally turn on completely but as of recently (about 4 months so not that recent) Ive been doing year 12 so it hasn't been a priority but now It's frustrating me.

 

Im trying to get some technical support but the s/n seems to long for the contacting hp....

So yeah if you could provide some assistance would be greatly appreciated.

 

 

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Resolv_S
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Message 2 of 4
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Hi@CGJones,

 

Thanks for choosing HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

The screen doesn’t come on. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I request you try the steps below and check if that fixes the issue.

  • Recovery the batteries if you can.
  • Then hold the power button for 10 seconds and reconnect the batteries.
  • Try powering on the CamCorder and check if that brings back the display.

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
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CGJones
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Hi there,

 

The product im talking about has a fixed internal battery with no easy way to pull it apart without destroying the case.

The L.C.D Back light does not turn on but the touch screen itself does work as it makes a sound when I click certain spots of the screen, eg the emergency button.

 

The manual says to reset the device turn it off for 7 seconds and then reboot the device.

Which ive tried multiple times.

 

I'm thinking it is a hardware issue but when I try enter the s/n Number into the support thread it does not accept it.

 

(It is too long to put the whole s/n number in)

 

Thank you for your continued support.

 

 

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Resolv_S
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Hi@CGJones,

 

I thank you for the reply.

 

I request you to reach our phone support for any warranty related support options.

 

http://support.hp.com/us-en/contact-hp

 

Hope this helps. Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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