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gdh1127
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Message 1 of 5
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getting response to posts

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may i have the response to my post emailed to me? else, how can i view it and how do i know someone has responded? this is rather an exasperating way to get an answer. why can't hp respond instead of having someone else do their work?

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WendyM
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Message 2 of 5
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Welcome to the HP Consumer Support Community. This community is for customers to connect and share solutions on HP products directly relating to these message boards. If you have additional or direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you would like to receive email notifications the link below will tell you how to set them up:

http://h30434.www3.hp.com/t5/help/faqpage/faq-category-id/advanced#advanced

Wendy M - HP Support Forums Moderator

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Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.

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OlsonLK
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Message 3 of 5
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There is a place to contact them directly.  Note at the top of the list:

 

The below board is for Feedback and suggestions on the forum, any feedback on technical support please contact hp directly Contact HP

 

Perhaps you need to contact them directly.  I plan to.

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Davidsdale
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I had the same problem, still waiting for reply. Clearly Hp is like Microsoft where customers has no values, they just numbers. Sad. Need to learn from Apple.

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ajwriter
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Message 5 of 5
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I get repsonses but nothing happens, Just empty promises - even though in those responses they have admitted that they suspect someone in their service department has stolen my laptop. Then they promise to help and nothing. Two weeks of this, I am starting to be unable to pay my bills because I need my personal laptop for 2 of the three jobs I have to help support myself and my family. Good luck to you all, but don't hold your breath on getting resolutions.  I am going to take my message to the web starting tomorrow if I dont' get a real resolution today, I don't think they have given me any other choice.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation