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cristhian17
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Message 1 of 2
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how long is it going to take for my laptop to be repaired? It has been 3 weeks

HP Recommended
omen 15 gaming laptop
Microsoft Windows 10 (32-bit)

HP received my laptop on the 26th of October, I have checked the status and it says there is a component shortage, I have not received feedback in the last 10 days since that note, just wondering how often the repair team gives you feedback, in addition to the fact that when I got it repaired it said it will be repaired within 6-10 working days and this not the case. wondering if anyone can help?

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KrazyToad
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Message 2 of 2
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HP Recommended

@cristhian17

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I understand your concerns

 

I will escalate your case to HP's regional team and a case manager will reach out to you and sort this out

 

Please check your Inbox

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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