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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2018 09:57 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

Having great difficulty in canceling my smartfriend subscription . Held it for one year. No call get answered and are constantly given other phone number to call

 

  no address can be found to submit a letter to cancel subscription  Very frustrated

 

Hope this issue does not spoil a good relations with HP

5 REPLIES 5

‎04-04-2018 10:13 AM

HP Recommended

@epilab

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎04-05-2018 03:27 PM

HP Recommended

Hi....

Today tried calling again .... and got through and completed the task.    It was VERY pleasant experience

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‎10-26-2018 07:58 PM

HP Recommended

I can not get a straight answer from this HPsmart friend company. I have been continuously rerouted and promised call backs, no luck and no call. I ask who I can email or a website I can cancle my subscription on. They say that is not an option. Appearently this is a common problem

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‎10-26-2018 09:11 PM

HP Recommended

@kojak70

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.
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‎10-27-2018 07:41 PM

HP Recommended

Thank you for the reply. I am supppossed to be waiting on a call from case escalation manager, in 48 to 72 hours. Why the wait. I want to cancel. I have never heard of this. I f I want to cancel  I should be able to go on line and do it. It seems like some real shady stuff going here. I just have a bad feeling about this.

1 person found this reply helpful
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