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SystemOverdrive
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how to change or add hp case management account name

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Everytime i log a case with HP and when they call me they will look for someone in company A which company A is one of my customer. After i check on my HP case management profile i realize the account name was the company A and i couldn't change the account name.

 

Can HP advise on how to change or add a new account name for my profile?

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danny-r
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@SystemOverdrive

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation