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01-29-2009 01:49 PM
01-31-2009 10:10 AM - last edited on 02-01-2009 09:55 PM by SandyD
I have tried contacting through mail , phone , Service centre and all in vain. I wrote complaints twice online and to my surprise no one seems to be taking ownership of the issue. No one from HP contacted me on this. Instead I contacted twice and they were unable to put me across supervisor or Case manager or someone in higher authority .
I thought I will have some solution from you as I am tired with HP-india service. Still if someone is willing to provide me better option pl let me know.
03-18-2009 08:36 PM - last edited on 03-19-2009 10:10 AM by SandyD
I had them not listen, give me seven or 8 transfers, lie and just generally be decietful, here is what I did this si my letter to the Better Buisness Bureau and my resolution I expect!-
I called to have a Visa charge removed and a Recovery disc order cancelled talked to 5 people was told it was done then recieved an Email confirmation that I will be billed. Called again was switched between 5 different people they dropped the call 2 times I redialed and they didnt listen to what I was saying after 3 people I was finally told it was done it took me 5 minutes to order it and 4 1/2 hours to cancel it.Still not sure its complete service case# (Removed for privacy reasons)
Your Desired Resolution:
$15.78 back on my Visa An apology from a Supervisor or high administer sent to me in the mail. I was aggrivated beyond compare to any way I have been misled/rerouted told wrong information and just blatently disregarded in the past, by any other phone tech. or service industry ever in my life!They should be ashamed of the company they are trying to run,Horrendous service!