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login to the HP website will not work with my email

HP Recommended
HP ProBook 450 G2
Microsoft Windows 10 (64-bit)

I've tripped over this one many times but have been too busy to report it. Now it's just annoying...


At login the prompt is for "Username / email"


Using the email fails - user unknown. On trying to recover my password, the site does not recognise my email address.


Login works with my username.


What is the point of the login prompt for the email address if it can't use it?

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