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tspoon
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order crashed and customer must fix it

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HP Pavilion 15-cs0752nd

Ordered a laptop on nov the 16th, next day delivery the site told me. A day later I checked my account on my phone and the delivery date was places on 28th of january 2019. I tried multiple times the number given in my account, but it keeped unaswered. after lookin on social media I finally got a reaction for a another number. Ive called now 5 times and till now the online thing I heared was to place a new order and wait for a refund. This refund should be done from 48 hours!. not possible to sent te promised deal, but let the customer solve the problem.  communication was only possible by email, I explained that my email was not accessable due wednesday. so they noticed a new emailadress, stil waiting since yesterday. again they didn't read the notes and so the sent it to the other emailadress.

 

Should have been called at 1 pm....

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Cheron-Z
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@tspoon

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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