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Shawnster
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pop up update

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I get a pop up to udate my software ... a blue box with the left edge cut off ... and it just sits there.  It won't open nor can I get rid of it without restarting ... it's driving me nuts!

 

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WyreNut
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HP Recommended

Hello, and Welcome to the HP Support Community!

 

Since you have provide no clear details about your issue, offering an accurate reply is impossible!

 

Update what software?

 

Which HP device are you talking about?

 

What OS are you running?

 

Have you run anti-malware/anti-virus software to make sure it's not a virus??

 

WyreNut

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Shawnster
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I'm afraid I will have to wait until the darn thing comes back. It was blocking my 3 email icons and had to restart in order to get rid of it.  It is not a virus ... it has appeared numerous times and Kasperski and Malwarebytes have not detected it.

All it says is 'HP Update' in a blue box . I don't recall the exact text ... but a slice on the left side of the box is missing which I believe hides the selections to activate it or to cancel it. Sorry I can't be more specific. I will add more details the next time it shows up. Thnx for helping.

 

 

 

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