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sonia357
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selling cheap substitute in the name of original hp accessory by an authorised dealer of hp/compaq.

HP Recommended

Sir/Mam

 

I bought a power adaptor 18.5V  from an authorised dealer of hp/compaq 

(dealers name- enfotech, C-1, Aruna Park, Laxmi Nagar, Delhi-92. phone number: 91-11-28822295 ) 

invoice no. ET/03-379/08-09 ,amounting Rs. 1600/-

on 2nd april 2009. the power adaptor given was loose without packing and the plug to adaptor cable was missing. The dealer gave me  a cheap substitute of grey market in the name of hp original accessory and said that the company sends it like this only. to my disbelief he not only gave me an original bill (invoice number of the same mentioned above) but also said hp provides only half of the adaptor as an accessory in the same condition.

 

I am shocked and taken aback by the kind of cheating i was exposed to that too by an authorised dealer of hp/compaq. kindly advice what action can i take . should i forward my plea to the consumer court for intentional fraud and cheating? Please help.......

 

Regards

Sonia

Air India

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