.software change might be the cause." It then tells me to insert the Windows installation disc. I only received a micor soft disc from you. I had you build my entire computer . My batterie died, my computer went deade, I plugged it up and received this messeage: .software change might be the cause." It then tells me to insert the Windows installation disc(: it says if you do not have the diski to call support. I cannot call you because it states to emaiil when I call. Please help this is frustrating since I spent over 1,000 to get you to build it for me. thanks
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.