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spectre ultra laptop is lock for few months can get into my windows

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My laptop computer
I have spectra ultra is being lock I'm sure I know my password
and the error shows me to shoot down, then back in two hours later try again, nothing hapens keeps send me the same message. over and over. I just purchased last may 2016. I do not know what to do to be able to login to my windows

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Hi @erecomp1,




Thanks for reaching out. Smiley Happy Good day.  I read your post about password issues with the computer and it does not let you log in. I will be delighted to assist you here. Smiley Happy


 Stupendous diagnosis and spectacular analysis of the issue before posting.  Kudos to you on that score. It is always a privilege to work with technical specialists like you. Smiley Happy


We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.Smiley Happy


For better clarity and to assist you better, I would require more information regarding this.

  • When did you first notice it?
  • Did it happen after a software or windows update? Do you remember?
  • Have you created a password reset disk?
  • Please let me know the complete model# of the unit and the operating system installed.

For now please try the steps from this link:


If this does not fix the issue, then you will need to perform a complete system recovery to factory settings from this link: 


Please follow the steps from this option “Recovery when Windows 10 does not start correctly” and that should do the trick for you. Smiley Happy


Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you. Smiley Happy

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.


 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy


Take care now and have a splendid week ahead. Smiley Happy



I am an HP Employee

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