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jgsinowitz
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Dear Forum Feedback:

 

I recently called tier one support for an HP printer, fax, copier with three simple questions. It was quite an incredible experience. I would not purchase any other printer than an HP.  I have had many of them over the years and I'm a loyal customer.

 

I would suggest that someone in management at customer support contact a management consultant to compare HP's tier one support with that of Apple or Cisco. I would also suggest, in general, looking into American companies like Eddie Bauer, etc.

 

Sincerely,

Jonah G. Sinowitz

 

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