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tdashiell
Level 3
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Message 1 of 3
243
Flag Post

tech support

‎01-26-2021 06:59 AM

HP Recommended
Product: Pavillion all in one

I thought hp had 24/7 tech support? If so how do I get support? I have a case #. What happens after that? I can't get past virtual agent to get support.

2 REPLIES 2
Bob_Headrick
Level 16
Level 16
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Message 2 of 3
Flag Post

‎02-01-2021 12:05 PM

HP Recommended

From a post by @Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:


Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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tdashiell
Author
Level 3
64 43 0 11
Message 3 of 3
Flag Post

‎03-02-2021 01:18 PM

HP Recommended

I was able to get through on the phone.  After that I got 2 different reps that could not help. They said call the fee based support.  I did I got hung up on. HP support is jo!

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