i had contacted HP in order to connect a new printer/copier and got a girl by the name of Ajanta. she spent over two hours with me but we were not able to resolve the problem because of probably mistakes at my end. I replaced the printer, got a new one that connected without a problem. Ajanta meanwhile has been calling every evening to find out what happened and i am not in the office till that late. there is no way of my contacting her since i discarded the complaint # she had given me so i would like to thank HP and especially Ajanta for her dedication.