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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Hp touchsmart 310. when i try to access hp account get invalid info for user name and password. How or where can I locate this info or reset the account information?

2 REPLIES 2
HP Recommended

Hi

When I try to log in I get a message that ""the user profile service failed the log in profile cannot be located- so can'y use my account, can't download etc

 

 I have Windows 7. HP notebook Pavillion dm1.

Can anyone tell me what is wrong and how to fix it?

thanks

cat

 

HP Recommended
Hello Cat195,

Are you still encountering problems when you attempt to login?
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