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Ostlander
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Message 1 of 3
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warranty expired (they claim)

HP Recommended
HP Deskjet 3760
Microsoft Windows 10 (64-bit)

I've bought a deskjet 3760, and I've got some problem with it, but I can't contact the support because the warranty results expired. I've sent evidence of the invoice to clear this erroneous assumption, but after one week the ticket is still open with no news available. They advertised ONE woking day to solve this....

Will they respond sooner or later?

2 REPLIES 2
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 3
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@Ostlander, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Ostlander
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@TEJ1602 Thank you for your assistance.

 

I've just replied to your enquiries.

 

I'll wait for a solutions from the support team, I hope it won't take too long.

 

Kind Regards

Raffaele

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