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Dhruv_6143
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warranty related issue

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HP pavilion gaming laptop 15-DK0xxx
Microsoft Windows 10 (64-bit)

I purchased [HP Pavilion Gaming laptop 15-DK0xxx] from amazon on [23.02.2021]which is delivered by [25.02.2021]. My Laptop Serial Number:[[Personal Information Removed]] and Product Number:[1A6X9PA#ACJ]. But while checking the warranty on HP Support Assistant it is showing [Warranty is expired] Starting from [25.08.2020] and now its showing [already expired], But it should show 1 year of warranty from the day of purchase(i.e. invoice date) from amazon which is [23.02.2021] and warranty status should show 1 year left. 

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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 @Dhruv_6143

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand that you experiencing an incorrect warranty date related issue, as we have limited support boundaries in the support community as of now. 
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Click Here to know "How to Submit a Dispute to Validate Your Warranty"


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

ECHO_LAKE
I am an HP Employee

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