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u7024
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was i supposed to get a shipping label with this?

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Hi, so I was wondering.. did they tell you what the purpose of the separator label is? I'm kinda in the same situation as you, I got the same things you did minus the paper with instructions. So I have no idea what the separator label's purpose is.

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Cheron-Z
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@u7024

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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