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when does warranty info get updated?

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HP Deskjet 3755
Microsoft Windows 10 (32-bit)

Checked warranty; it was shown to be out of date. E-mailed in purchase info to show it was within 1 year period. Received e-mail saying warranty date was updated to show it's current on 2/1/18. Printer still showing expired warranty status on website.

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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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