You can easily recognize our Experts out on the Forum. If they have the label “HP” by their names, they are HP employees. If they have the word “Expert” by their names, they are people that are very knowledgeable but who are not employed by HP.
If you have specific product questions, the more information you give us, the better we will be able to assist you. Having your exact model number, any error messages, what operating system version are you running, and any recent hardware or software changes will go a long way in helping us solve your problem. The Experts may need to get some more information from you so please subscribe to the conversation, and an online conversation will be born.
While we do have Experts from around the world, many of them are located on the west coast of the United States. As a result, you will likely see more replies during normal waking hours in the United States, however many of our Experts are even planning on logging in to help you from their homes!
If you need assistance registering or posting a question, there are videos and tips here that will help you get started.
So, please join the conversation. This is your chance to connect with the best and brightest minds at HP for free. Whether you own a Photosmart printer, HP Envy notebook or an HP home desktop computer, there has never been a better opportunity to learn about your product.