Poly Lens - Call Announcement and Active audio tone

[Role69]

Hello,
We would like to deactivate the ‘Call Announcement’ and ‘Acitve audio tone’ functions via the Poly Lens app. The switches are shown as off, but the two functions are still active.

Firmware Voyager Focus 2 Series
0.06504.5059
Poly Lens
v1.5.0
Thanks for the support.
Regards,
Role

[M_Salman]

Hi @Role69, Welcome to Poly HP Support Community.  

I'm sorry to learn that you're experiencing problems with the Voyager Focus 2 M UC headset. Please try the following troubleshooting steps:

Firstly, reinstall the Poly Lens application and then attempt to disable the 'Call Announcement' and 'Active Audio Tone' options.

Additionally, if you are using a Windows PC, go to sound settings > more sound settings > click on communications and select 'Mute all other sounds'.

Alternatively, you can install the Plantronics Hub application to disable these options.

PLANTRONICS HUB FOR WINDOWS/MAC Product Information | HP® Support

If still the issue persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman