Voyager legend mic is not working properly

[Satya1214]

I am from Sweden. 

The mic for voyager legent is not working and needs to be fixed.  Device might be under warranty.

[M_Salman · Accepted solution]

Hello @Satya1214, Welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding the Poly device.
 

I'm sorry to hear you're experiencing issues with your Voyager Legend headset. I completely understand how essential it is to have a reliable headset. Let's work together to get this resolved as quickly as possible.
 

To begin, I kindly request you to follow the steps below for initial troubleshooting:
 

1. Verify and update the headset firmware using the Poly Lens application on your PC.
2. Disable and then re-enable the headset via the Poly Lens application.
3. Perform a reset of the headset using the same Poly Lens application.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @Satya1214 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards
Salman

[M_Salman]

@Satya1214 ,I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

@Satya1214,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you—just a message away!

Take care and stay fantastic!

Regards,

Salman