• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-28-2016 02:40 PM

HP Recommended

http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Cracked-touch-glass/m-p/5472212#M12564...

 

Hi!

I just found my laptop (purchased 1 month ago in Korea) has a crack in front of screen.

It seems there is no problem to display images except that there is a crack in front glass.

However the touch function is not working.

So now I'm wondering if there is a replacement part for the glass only. 

(I just want to replace the glass of the screen not the display) 

Now I reside in Hong Kong. Please let me have your advice. 

 

Model Name: HP Envy 15-q214tx

Part Number: 788475-001

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.